Privacy notice
Moment Wellness Ltd (Moment) is a private holistic health and GP concierge service providing a range of holistic wellness services, Private GP services and functional medicine support and wrap-around medical concierge care.. Our Privacy Policy describes how and why we collect, use, share and otherwise process your Personal Information [when you use or access our Platform / Website]. This Privacy Policy also describes the choices you have with the information we collect, including how you can manage, update, or request to delete information.
Please take a moment to review this Privacy Policy. It is important that you understand this Privacy Policy so that you are fully aware of how and why we are using your Personal Information. By using our Platform, you are agreeing to the terms of this Privacy Policy. If you have any questions or concerns about this Privacy Policy, you may Contact Us at any time.
About Moment Wellness
Moment is a private holistic health and GP concierge service providing a range of holistic wellness services, Private GP services and functional medicine support and wrap-around medical concierge care. Moment is not a medical group, a clinic virtual or otherwise, or a health care provider. Moment provides its users with the ability to obtain a telemedicine consultation provided by independent medical practitioners (each, a “Provider”).
In providing you with our services, we may process your personal data. Personal data is information about you from which you can be identified, such as your name, date of birth and contact details. We also may process ‘special category data’ such as health data.
How do we protect and safeguard your data?
We will only use information collected lawfully in accordance with the General Data Protection Regulation (GDPR) 2018, Data Protection Act 2018, Common Law Duty of Confidentiality. Our internal policies and controls are designed by default to ensure that your personal data is not accidentally destroyed, misused, disclosed or lost and is not accessed except by our employees or contractors in the performance of their duties.
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Where we engage third parties to process personal data on our behalf, they do so under written instructions, a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.
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You visit or use our Website; We communicate in e-mail, text message, and other electronic messages between you and us; and We communicate in person, such as on the phone or through a telehealth visit. When does our Privacy Policy not apply? This Privacy Policy does not apply to information collected by any other website operated either by us or by a third party, unless the website is listed above or links to this Privacy Policy. It also does not apply to any website that we may provide a link to or that is accessible from our Website.
Personal Information
What is Personal Information? Personal information is information from and about you that may be able to personally identify you. We treat any information that may identify you as personal information. For example, your name and e-mail address are personal information.
What types of Personal Information do we collect? We may collect and use the following personal information (hereinafter, collectively referred to as “Personal Information”): Personal Identifiers and contact details: a real name, birth date, e-mail address, telephone number billing, home, work or shipping address, or driver’s license or passport. Financial information: credit card number, debit card number. Health or medical information: physical characteristics or description. Visual Information: Photos. Internet or other electronic network activity information: IP address, device mode, device ID, OS version, device language, operating system, browser type, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. Geolocation data: Physical location or movements, local time, and local time zone.
How do we collect your personal information?
We collect most of this personal information directly from you. For example, when we speak to you by phone, text message, and e-mail. Additionally, we will collect information from you when you visit our Website and fill out forms or purchase our Services.
When you contact Moment directly, such as when you contact our Customer Support team, we will receive the contents of your message or any attachments you may send to us, as well as any additional information you choose to provide. We will also collect information automatically as you navigate through our Website via cookies and other tracking technologies.
Category of Personal Information
Personal identifiers and contact details Health or medical information Internet or other electronic network activity information Geolocation data Purpose of Processing To operate, maintain, supervise, administer, and enhance our Website or the Services (including monitoring and analyzing the effectiveness of content on the Website, aggregate site usage data, and other usage of the Platform and/or the Services such as assisting you in completing the registration process). Legal Basis Necessary for our legitimate interests in order to effectively operate our business and provide you with the Services that you request from us.
How do we share your personal information? We may share Personal Information with third parties in certain circumstances or for certain purposes, including:
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Our business purposes. We may share your Personal Information with our affiliates, vendors, service providers, and business partners, including our data hosting and data storage partners, analytics and advertising providers, technology services and support, and data security advisors.
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We may also share your Personal Information with professional advisors, such as auditors, law firms, and accounting firms.
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Compliance with law. We may share your Personal Information to comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries.
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Business transfer. We may share your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our users are among the assets transferred.
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To enforce our rights. We may share your Personal Information to enforce any applicable terms and conditions and Terms of Use, and to ensure the safety and security of our Services and our users.
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To market our products and services. We may share your Personal Information with affiliates and third parties to market our products and services.
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To market third party products and services. We may share your Personal Information with affiliates and third parties to market their products or services to you if you have not opted out of these disclosures. For more information on opting out, see Your Choices about how we share your Personal Information.
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Third Party Analytics. We use Google Analytics and to understand and evaluate how visitors interact with our Website and/or the Services. For more information on the use of such tools, please see our Cookie Policy. Your choices about how we share your Personal Information.
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Call Recording and Use of AI. We record all calls for training, monitoring, and legal purposes. By contacting our phone number, you consent to the recording and storage of calls within our systems. These recordings may be used for:
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Legal compliance.
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Quality assurance.
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Staff training.
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AI analysis to enhance customer experience and streamline responses while ensuring data security.
Special category of personal information
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In providing you with our services, we may process special category data such as health information. Special category data is considered sensitive and requires additional protection. Our lawful bases for processing such data include:
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Article 6 of the GDPR: Performance of a contract or legitimate interests.
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Article 9(2)(h) of the GDPR: The provision of healthcare services.
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Schedule 1 Part 1 of the Data Protection Act 2018: Healthcare and treatment.
This data may include medical records, test results, and other health-related information necessary for providing care.
If you do not wish to have your email address used by Moment to promote our own products and services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any e-mail. This opt out does not apply to information provided to Moment as a result of a product purchase, or your use of our Website and/or the Services.
How do I access and correct my Personal Information? You may also Contact Us to inform us of any changes or errors in any Personal Information we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We may not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
Data Security
We are committed to ensuring the security of your Personal Information and so have taken steps and implemented administrative, technical, and physical safeguards designed to protect against the risk of accidental, intentional, unlawful, or unauthorized access, alteration, destruction, disclosure, or use of such data.
While we strive to use best practices and industry standard security measures and tools to protect your data, we cannot guarantee the security of Personal Information transmitted to, on, or through the internet or our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Platform, in your operating system, or mobile device. Where you have been given or you have chosen a password, it is your responsibility to keep this password confidential.
Right of Access: You can request access to your personal data.
Right to Rectification: You can request correction of inaccurate personal data.
Right to Erasure: You can request the deletion of your personal data.
Right to Restrict Processing: You can request the limitation of processing of your personal data.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data in certain circumstances.
Right to Withdraw Consent: If processing is based on consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local supervisory authority if you are not satisfied with how we process your personal data.
Changes to our Privacy Policy
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We may update our Privacy Policy periodically to reflect changes in our privacy practices, laws, and best practices. We will post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on our Website’s homepage. If we make material changes to our practices with regards to the Personal Information we collect from you, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website’s home page. The date this Privacy Policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you or visiting our Website and reviewing this Privacy Policy to check for any changes.
Contact Us
If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, you may contact us at the contact information below or through the “Contact Us” page on the Platform.
How to Contact Us
Moment Wellness, Ltd.
101 New Cavendish Street, 1st Floor South, London, United Kingdom, W1W 6XH
E-mail: info@moment-wellness.com